Start on the same Wi-Fi
Connect your phone and SoundTouch speaker to the same secure private Wi-Fi network. Open SoundTick and allow local-network access when your device asks.
SoundTick Support
Let's get the music moving.
Clear setup steps, practical troubleshooting and a direct line to Zenari when you need a little more help.
First connection
Three checks solve most setup problems.
Let SoundTick scan
Use Auto Scan speakers from Home. Keep the app open for the first scan and make sure your speaker is powered on and visible in your router or the official SoundTouch app.
Add a speaker manually
If automatic discovery is blocked by your router, choose Add manually and enter the speaker's current local IP address. You can find it in your router or the official app's speaker information.
Helpful guides
Start with the right answer.
Troubleshooting
Find the right next step.
SoundTick cannot find my speaker
- Confirm the phone and speaker use the same private Wi-Fi.
- Disable guest-network isolation, VPNs or mobile-data switching temporarily.
- Allow local-network access for SoundTick in your phone settings.
- Retry Auto Scan, then use Add manually with the speaker's current local IP.
A station does not start playing
Try another station first. Individual station streams can move or become unavailable. Refresh the station search, confirm the selected speaker is connected, then retry. If several stations fail, share a diagnostic report with support.
Grouping or multi-speaker control is unavailable
Refresh speaker discovery and confirm every intended speaker is online on the same network. Group capabilities can vary by SoundTouch model, firmware and current speaker state.
My favourites or virtual presets are missing
Favourites, recent stations and virtual presets are stored on your device. Reinstalling the app or clearing its storage can remove them. Use Library backup where available before changing devices or reinstalling.
I need to restore or manage a subscription
Open SoundTick's access or subscription screen and choose Restore Purchases. Use Manage Subscription when it is offered to open your platform's subscription settings. Billing and refund decisions are handled by the store used for purchase.
How do I send useful diagnostics?
Open Help & Support inside SoundTick and choose the diagnostic or bug-report option. Review the choices, include a screenshot only if useful, then share the generated report yourself. The report is not uploaded automatically and sensitive fields are redacted.
Still stuck?
Tell us what you're hearing—and what you're not.
Include your phone platform, SoundTouch model, whether both devices are on the same Wi-Fi, and the step that did not work. Never send passwords, purchase receipts containing full personal details or router credentials.
Contact Zenari support